Our Privacy Policy
PRIVACY POLICY
The Property Vault PTY LTD trading as Shyft Realty (ACN: 659 562 562) and its related entities ("we", "us", "our") are committed to protecting your privacy and handling your personal information.
This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in the course of our business operations in Western Australia.
This Privacy Policy complies with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Personal Information Do We Collect?
Personal information refers to any information or opinion, whether true or not, that can reasonably identify an individual. We collect personal information that is necessary for our business operations. This includes data collected in various formats, such as written, digital, audio, or visual records.
Examples of personal information we may collect include, but are not limited to:
● Identity Information: Name, age, gender, photographic ID, and occupation.
● Contact Information: Phone number, address, email address, and emergency contact details.
● Financial Information: Bank account details, payment card information, and tenancy history.
● Background Verification Data: Character references, tenancy checks, bankruptcy details, legal disputes, and visa status.
● Transaction Data: Details about payments and transactions related to buying, selling, or leasing properties.
● Marketing & Communications Data: Preferences for receiving communications from us and third parties.
● Technical & Usage Data: IP address, device and browser information, website analytics, and cookie tracking.
● Professional Data: Employment history and qualifications (for job applicants and staff).
We may also collect sensitive information, such as criminal records or health-related information, only when required and with your consent or authorised by law
How We Collect Your Personal Information
We collect personal information through various means, including direct interactions with you in person, over the phone, via email, through online forms, or social media interactions.
When you visit our website, we may collect information using cookies and 3rd party tracking tools such as Google Analytics & Meta Pixels
Personal information may also be obtained during property inspections, auctions, or open homes. Additionally, we collect data from third-party real estate platforms, such as realestate.com.au and domain.com.au, third parties including financial institutions, property valuers, legal representatives, and tenancy database providers. Personal information may also be obtained when you engage with us through digital platforms and social media (e.g., Facebook, LinkedIn, Instagram).
Why We Collect, Hold, Use, and Disclose Your Personal Information
We use personal information primarily to facilitate real estate transactions, including sales, leases, and property management services. Additionally, we use personal information for the following purposes:
● Marketing & Communication: Sending updates, promotions, and property-related information (you may opt out any time).
● Customer Service & Business Operations: Managing client interactions, responding to inquiries, and improving our services.
● Security & Safety: Ensuring security during property inspections and office visits.
● Employment Applications: Processing job applications and conducting reference checks.
● Market Research & Analytics: Understanding customer trends and improving user experience.
● We may collect and use photographs, videos, floorplans, and written descriptions of properties for marketing and promotional purposes. This includes advertising on our website, third-party real estate platforms (e.g. realestate.com.au, domain.com.au), printed materials, signage, and social media.
● In cases where these materials may indirectly identify individuals (e.g. personal items visible in photos), we take reasonable steps to limit such disclosure.
● By engaging our services, you consent to the use of your property information for marketing, unless you advise us otherwise in writing.
This enables us to verify identities and meet legal obligations under the Real Estate and Business Agents Act 1978 (WA) and other regulations.
Disclosure of Your Personal Information
Your personal information may be shared with property sellers, landlords, buyers, tenants, and their representatives to facilitate transactions. Additionally, we may disclose your data to employees, agents, contractors, and service providers who assist in our business operations.
In certain situations, we may share your information with legal, financial, and insurance professionals, as well as real estate databases and marketing platforms such as Google Analytics and Facebook Pixel. If required by law, we may also disclose your personal information to government bodies and regulatory authorities.
We do not sell or rent your personal information to third parties.
Overseas Disclosure
Some of our service providers, IT storage systems, and marketing platforms are located overseas, including but not limited to the Philippines, the United States, and other countries where our cloud service providers operate. We use Dropbox, a cloud-based storage platform, to securely store and manage client data.
Dropbox's data storage infrastructure includes servers in multiple countries, and personal information stored with Dropbox may be processed or backed up in jurisdictions outside Australia, including the United States and the European Union.
We take reasonable steps to ensure that Dropbox complies with Australian privacy obligations, including implementing industry-standard encryption, access controls, and security measures. By engaging with us, you consent to this overseas disclosure and acknowledge that data stored in Dropbox may be subject to foreign privacy laws.
For more information on Dropbox’s security and data protection practices, please visit: Dropbox Privacy Policy.
Direct Marketing & Opt-Out
We may use your personal information to provide property updates, promotions, and related services. If you prefer not to receive such communications, you can unsubscribe by clicking the "unsubscribe" link in our marketing emails or contacting us directly at support@shyftrealty.com.au.
How We Store & Secure Your Personal Information
We take reasonable measures to protect and safeguard your information from misuse, loss, unauthorised access, and disclosure. Our security practices include:
● Secure data storage and restricted access;
● Password-protected databases and encryption;
● Regular security audits and cybersecurity protocols.
While we strive to protect your information, no data transmission over the internet is completely secure, and online interactions carry inherent risks. We retain personal information only as long as needed for business or legal purposes. When no longer required data is securely destroyed or de-identified.
Cookies & Website Tracking
We use cookies and similar tracking technologies to analyse website usage, enhance functionality, deliver targeted advertising via Google and Meta, and recognise repeat visitors and store preferences. You can manage cookie settings through your browser; however, disabling cookies may affect your website experience.
Accessing & Correcting Your Personal Information
You have the right to request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe and may charge a nominal fee for processing large requests. If we refuse access, we will provide a written explanation.
Complaints & Dispute Resolution
If you have any complaints, concerns or questions about our handling of your Personal Information, we ask that you first contact us via the contact details listed below. We will investigate your complaint and reply to you in writing if you provide us with contact details and request us to do so.
Contact Us
The Property Vault PTY LTD trading as Shyft Realty Pty Ltd
Email: support@shyftrealty.com.au
Phone: 0435 046 706
Address: 6/15 Harman Road, Sorrento
Website: www.shyftrealty.com.au
If unresolved, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au).
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website, and we encourage you to review this policy regularly to stay informed about how we protect your privacy.
Last updated: 11/09/2025
By engaging with The Property Vault PTY LTD trading as Shyft Realty, you acknowledge and agree to the terms outlined in this Privacy Policy.